Privacy Policy

Privacy Policy — Lost Behavior

At Lost Behavior (“we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our Shopify store (the “Site”).

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • Your web browser, IP address, time zone, and some cookies installed on your device.

  • Information about the web pages or products you view, search terms, and how you interact with our Site.

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Personal details: name, billing and shipping address, email, and phone number.

  • Payment information: credit/debit card numbers or other payment data (processed securely by Shopify).

  • Account information: if you create an account, we store your login credentials securely.

We refer to this information collectively as “Personal Information.”

2. How We Use Your Information

We use your information to:

  • Fulfill orders and process payments.

  • Communicate with you about your order or inquiries.

  • Send marketing emails or promotions (only with your consent).

  • Improve and optimize our Site and customer experience.

  • Comply with applicable laws and regulations.

3. Sharing Your Information

We share your Personal Information with trusted partners to help us operate our store, such as:

  • Shopify: Our e-commerce platform. You can read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

  • Payment processors: Such as Shopify Payments, PayPal, or others you select at checkout.

  • Shipping providers: To deliver your orders efficiently.

We may also share information to comply with laws, respond to lawful requests, or protect our rights.

4. Cookies

We use cookies to:

  • Keep your shopping cart active.

  • Remember your preferences.

  • Analyze site performance and visitor behavior.

You can disable cookies in your browser settings, though some features may not function properly without them.

5. Your Rights

Depending on your location, you may have rights under privacy laws such as the GDPR (EU/UK) or CCPA (California), including:

  • The right to access and receive a copy of your personal data.

  • The right to request correction or deletion.

  • The right to withdraw consent or object to certain uses.

To exercise these rights, contact us at Info@lostbehavior.com.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above unless a longer retention period is required by law.

7. Security

We take reasonable measures to protect your personal information, but please remember that no method of transmission over the Internet is completely secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at Info@lostbehavior.com.

 

Mobile Terms of Service

Lost Behavior

Last updated: Oct. 8, 2025

The Lost Behavior mobile message service (the "Service") is operated by Lost Behavior (“Lost Behavior”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lost Behavior’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lost Behavior through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lost Behavior. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to LOSTBHVR or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lost Behavior mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to LOSTBHVR or email info@lostbehavior.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.